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The GEM Award

GREAT THINGS HAPPEN all the time at Bonner General Health and we would like to recognize our GEMS, our employees, for ”Going the Extra Mile” and providing exceptional service.

Fall 2021 GEM Honoree: Helena Albert

“Recently the Inpatient Physical Therapy did not have coverage, and Helena stepped right in to cover the shifts. After fulfilling her own shifts and those for a coworker who was off, she knew that the Sunday shift was still not covered and came into work on her day off anyway. This resulted in 12 straight days of working non-stop. Helena is an “Occasional” Physical Therapist, but she works full-time hours nearly every week to help cover shifts. She does not have to do this but is always willing to go above and beyond, so the patients get their physical therapy when no one else is available.

Furthermore, Helena shows up to work with a positive attitude and a smile, talks to her patients to keep their minds occupied while they are doing hard and sometimes painful exercises, does an excellent job with patient education, and fitting patients for the appropriate assistive ambulatory devices, and overall excels as a Physical Therapist!! I am so very impressed by her work ethic and her as a person.”

“On behalf of the Medical/Surgical Unit, please consider Helena Albert for the GEM Award.  Helena goes the extra mile to help patients on the medical floor, even if they are not on her caseload.  She sits at the desk to answer phone calls, call lights, and assist patients with anything she can do within her scope of practice. In addition, she spends copious amounts of time with patient families to provide adequate teaching for home care.  Helena will stay all day and put patients back to bed when she doesn’t have to.  She is the jack of trades and truly deserves this award.”

Spring 2021 GEM Honoree: Christy Williams

“Christy displays the qualities of a GEM in her personal and professional life. I have worked directly and indirectly with Christy for nearly four years now and I have grown to love and admire her as a person.

During the time that I have known her, I have seen Christy carry her coworkers through rough times with a smile on her face. Christy will commonly drop what she is working on to help coordinate a patient’s care. She is always willing to make extra calls if that means she can help her patients. Even when delivering bad news, Christy will make you feel optimistic about the situation.
Christy has most recently stepped up from her part-time position in Diagnostic Imaging and she has been working full time to help coordinate and schedule patients to come in for their COVID vaccinations. Christy has gone above and beyond her expected role to ensure that our vaccination clinic is operating at the highest capacity. She is always quick to offer help and solutions to our scheduling difficulties. I respect the personal time that Christy has given up when she saw a need in her department.

Christy regularly goes the extra mile and deserves to be recognized for her dedication. She is a wonderful asset for Bonner General.”


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